TERMS AND CONDITIONS
The website www.andaru.pt is owned by Mário Santos, headquartered at Rua das Minas, nº184, Portugal, NC 209752610, telephone +351 916839376, email geral@andaru.pt
ANDARU® reserves the right to modify the content of the website (prices and photos, for example) at any time, without prior notice and at its own discretion. Any modifications made will come into effect on the date of publication.
The customer can browse the website but to access the sales service, it is essential to meet the necessary requirements to conclude legally binding contracts in accordance with Portuguese and Community Law. You must have a valid email address and a bank account or the following credit cards for payment: Visa, MasterCard, PayPal.
For the customer to place an order, it is mandatory to fill in all the necessary data and accept the terms and conditions. Until the order is finalized, the customer may change all data associated with their order at any time.
ANDARU® reserves the right to accept an order. The decision is made according to ANDARU® criteria. If the order is not fulfilled, we will inform you immediately by email. Confirmation of order entry does not constitute a purchase contract, it only serves as proof that the order was received by ANDARU®.
ANDARU® guarantees the satisfaction of all its customers when purchasing products purchased from the online store www.andaru.pt or at ANDARU® distribution points.
If you are not satisfied with your purchase:
- If the product was purchased in the online store, you must send an email to geral@andaru.pt
- If the product was purchased in a physical store, you should contact the store directly.
For any additional questions, you can contact ANDARU® via email geral@andaru.pt
PRODUCTS
The images on the website are the only means of representing the products and, therefore, ANDARU® does not guarantee the exact correspondence of the images to the products. For example, colors may appear different on different computer screens.
PRICES
All prices shown on the website include VAT, at the legal rate in force in the country of origin (Portugal), for Portugal and the European Union.
For other countries, prices do not include additional taxes, duties or fees regulated by any other applicable legislation. If necessary, the customer will therefore have to anticipate customs costs for imports and pay taxes and fees that may occur in the country of import.
ONLINE DISPUTE RESOLUTION
Customers who are defined as consumers by Law 144/2015 and who have signed purchase and sale and/or service provision contracts have the right to turn to official entities that help them in resolving any conflict concerning such contracts, without prejudice to recourse to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under article 17 of Law no. 144/2015, of 8 September, is listed on the Consumer Portal, accessible via the website www.consumidor.pt . For more information, you can also consult Law 144/2015. We further inform you that, to resolve disputes arising from online purchases, you can use a resolution system, called “ODR Platform - Online Dispute Resolution/ RLL”, created by the EU. You can access this platform through the website: Online Dispute Resolution
Lisbon Consumer Dispute Arbitration Center
Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Consumer Dispute Arbitration Center of the District of Coimbra
Algarve Consumer Conflict Information, Mediation and Arbitration Center
Porto Consumer Information and Arbitration Center
You can make your complaint online at https://www.livroreclamacoes.pt/inicio